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Changing the Landscape of Leadership in Parks and Recreation

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customer service

Nine Customer Service Rules with Lee Cockerell

October 14, 2014 by Jody Maberry 1 Comment

Lee Cockerell returns to the Park Leaders Show to discuss customer service. Lee examines takes a deeper look at nine of the thirty nine essential rules for delivering sensational service from his book The Customer Rules. In this episode, we discuss the following nine customer rules; 1. Become an expert at creating experts. 2. Treat […]

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Filed Under: Podcast Tagged With: customer service, disney, lee cockerell

What Parks Can Learn From Disney with Lee Cockerell

September 9, 2014 by Jody Maberry 1 Comment

As I talk to leaders and managers from parks, Disney came up more than once as a source parks could look to for best practices and new ideas on how to operate a park. I took the hint and brought Disney to the Park Leaders Show. Lee Cockerell is the former Executive Vice President of […]

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Filed Under: Podcast Tagged With: customer service, disney, Leadership

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