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Changing the Landscape of Leadership in Parks and Recreation

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Customer Service for Maintenance Staff

August 23, 2022 by Jody Maberry

Park Leaders Podcast Episode 262

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss customer service for maintenance staff. Key Takeaways While many parks have training programs for new staff, developing cultures of customer care is a better alternative. As Phil explains, the key comes down to training versus education. With training, you’re conditioning […]

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Filed Under: Podcast Tagged With: customer service, Maintenance, Organizational Culture, Park Leadership, Park Ranger

Nine Customer Service Rules with Lee Cockerell

October 14, 2014 by Jody Maberry

Lee Cockerell returns to the Park Leaders Show to discuss customer service. Lee examines takes a deeper look at nine of the thirty nine essential rules for delivering sensational service from his book The Customer Rules. In this episode, we discuss the following nine customer rules; 1. Become an expert at creating experts. 2. Treat […]

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Filed Under: Podcast Tagged With: customer service, disney, lee cockerell

What Parks Can Learn From Disney with Lee Cockerell

September 9, 2014 by Jody Maberry

As I talk to leaders and managers from parks, Disney came up more than once as a source parks could look to for best practices and new ideas on how to operate a park. I took the hint and brought Disney to the Park Leaders Show. Lee Cockerell is the former Executive Vice President of […]

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Filed Under: Podcast Tagged With: customer service, disney, Leadership

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