Lee Cockerell returns to the Park Leaders Show to discuss customer service. Lee examines takes a deeper look at nine of the thirty nine essential rules for delivering sensational service from his book The Customer Rules. In this episode, we discuss the following nine customer rules; 1. Become an expert at creating experts. 2. Treat […]
customer service
What Parks Can Learn From Disney with Lee Cockerell
As I talk to leaders and managers from parks, Disney came up more than once as a source parks could look to for best practices and new ideas on how to operate a park. I took the hint and brought Disney to the Park Leaders Show. Lee Cockerell is the former Executive Vice President of […]