As I talk to leaders and managers from parks, Disney came up more than once as a source parks could look to for best practices and new ideas on how to operate a park.
I took the hint and brought Disney to the Park Leaders Show.
Lee Cockerell is the former Executive Vice President of Operations for Walt Disney World. Lee was responsible for training 7,000 leaders at Walt Disney World. Imagine the challenge of training 7,000 leaders to carry the same mission and values out into the work force.
Although retired, Lee still teaches at the Disney Institute and gives presentations all over the world. He is the author of Creating Magic and The Customer Rules. These books give a look at leadership and customer service from inside Disney.
If you are serious about leadership and improving your culture, this is an important episode of The Park Leaders Show. Lee discusses hiring, how the values of Disney are lived by thousands of employees, and what it takes to be successful.