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Customer Service for Maintenance Staff

August 23, 2022 by Jody Maberry Leave a Comment

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Park Leaders Podcast Episode 262 Customer Service for Maintenance StaffOn this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss customer service for maintenance staff.

Key Takeaways

While many parks have training programs for new staff, developing cultures of customer care is a better alternative. As Phil explains, the key comes down to training versus education. With training, you’re conditioning personnel to behave within specified parameters; with education, you’re inspiring a team to focus on mission and purpose.

Granted, the difference may seem minor; however, the ramifications from operations and infrastructure to advocacy and retention can be significant. It is important to make sure to include customer service for maintenance staff. We cannot do our job in parks without the maintenance staff, especially knowing they impact the experience of the visitors.

Resources

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Filed Under: Podcast Tagged With: customer service, Maintenance, Organizational Culture, Park Leadership, Park Ranger

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