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Nine Customer Service Rules with Lee Cockerell

October 14, 2014 by Jody Maberry 1 Comment

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Lee Cockerell returns to the Park Leaders Show to discuss customer service. Lee examines takes a deeper look at nine of the thirty nine essential rules for delivering sensational service from his book The Customer Rules.

Lee Cockerell, retired Executive Vice President of Operations for Walt Disney World
Lee Cockerell, retired Executive Vice President of Operations for Walt Disney World

In this episode, we discuss the following nine customer rules;

1. Become an expert at creating experts.
2. Treat customers the way you would treat your loved ones.
3. Be a copycat.
4. Fish where the fishermen ain’t.
5. Serve to WIN.
6. Don’t give the responsibility without the authority.
7. Never, ever argue with a customer.
8. Apologize like you really mean it.
9. Don’t try too hard.

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Filed Under: Podcast Tagged With: customer service, disney, lee cockerell

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