On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the importance of operating with a sense of urgency. While urgency is often discussed as a function of time, as Phil explains, the term for park rangers should be viewed through intentionality. Like business leaders, park rangers should not reduce […]
Park Leadership
Customer Service for Maintenance Staff
On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss customer service for maintenance staff. Key Takeaways While many parks have training programs for new staff, developing cultures of customer care is a better alternative. As Phil explains, the key comes down to training versus education. With training, you’re conditioning […]
Supporting Your Team To Do Work That Matters
On this episode of the Park Leaders Show, special guest Sara Milbourne, Park Ranger at Rocky Gap State Park, joins the show to discuss supporting your team as park leadership. A Maryland Park Service Ranger and interpreter for almost two decades, Sara has a reputation for management and team building. Having pioneered dog-friendly initiatives and […]