Lee Cockerell has said “Your most important responsibility is to hire and promote the right people for your organization.” If that is true, we need to take a hard look at the way we hire people. Carol Quinn, CEO of Hire Authority, joins the Park Leaders Show to talk about how you can improve […]
12 Steps to Enhance a Visitor Experience
Recently, Eric Watilo issues a document to parks in his region of Washington State Parks giving ideas to make sure visitor’s have a better experience when they visit parks. When I saw the information Eric was getting out to people in parks, I knew I had to share it with you. Eric did not create this […]
Working in a Remote Park
Big Bend National Park is one of the most remote parks in the lower 48 states. Allen Etheridge, Chief Ranger at Big Bend, shares the experience of working at such a remote park. Allen explains the lifestyle of living and working in a remote park. A remote park fosters a tight group who work […]
From Corpsmember to Park Ranger with LaJuan Tucker
LaJuan Tucker received an introduction to conservation with the Texas Conservation Corps. She started as a crew member and eventually became a staff member. LaJuan worked directly with young people of color who were interested in college or careers related to conservation. In this interview, LaJuan explains the common questions and concerns young people […]
Exploring Wildlife Education with Mary Ann Bonnell
County Parks play a vital role in the grand scheme of parks. A County Park system usually manages parks that range from urban to wilderness. County Parks are often a stepping stone between City Parks and a family making the leap to recreating in State or National Parks. Mary Ann Bonnell has experience in City […]
Updates About Park Leaders
This week is a short episode to provide updates on what is going on with Park Leaders. Thank you for the great feedback about the episode with Betty Soskin. It was a delight to interview her, and I am pleased you liked it as well. If you haven’t listened to that episode yet, you don’t […]
Wisdom From the Oldest Park Ranger in America with Betty Soskin
This episode of the Park Leaders Show felt like I was talking to history. Betty Soskin is the oldest park ranger in the United States. Betty is 93 years old. Yes, that is impressive. But even more impressive is Betty did not become a park ranger until she was 85 years old. Talking with Betty, […]
Creating Magic in Parks with Lee Cockerell
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, returns to the Park Leaders Show to talk about how parks can create magic. Previously, Lee has been on the Park Leaders Show to talk about what parks can learn from Disney and nine customer service rules. Since the last time Lee joined […]
The Myth of the Well Rounded Ranger
When I was a park ranger, the former director of our agency used to preach the concept of the well-rounded ranger. I believe his message was that our agency needed to train rangers for more than law enforcement. He wanted us to think in terms of service, and not enforcement. If focusing on service […]
Connecting Parks to Communities
Great Smoky Mountains National Park is the most popular National Park in the United States. People come from all over the eastern half of the country to visit the Smoky Mountains and drive visitation higher than park service icons such as Yellowstone or the Grand Canyon. The key to operating Great Smoky Mountains is […]