Our parks and Disney World share many commonalities. Often, people save money and vacation time to visit both places. When guests hold a place in such high regard, what obligation do we have to them?
Jeff Noel joins the Park Leaders Show to discuss how to create excellence.
Jeff Noel spent 30 years at Disney World. The last 15 years at Disney, he taught at the Disney Institue. Over 15 years, Jeff spoke to over 1 Million people about how the Disney Way.
If you want to make a park excellence, there are three area to focus;
- Physical resources
Jeff recommends making everyone a VIP – Very Individual Person, even if you can only give them attention for 30 seconds.